York Space Systems

Flight Software Developer 1 (Mar 2025 - Current)

• Maintaining Linux distro
  • Update software to address CVEs
  • Manually apply patches to address CVEs
• Update documentation such as...
  • Build systems
  • Release processes
  • Testing processes

System76 Inc

Happiness Architect (May 2022 - Mar 2025)

Tier 2 Tech Support

• Provide technical support over the phone and ticket system for Tier 2 issues

  • Assist with printer/scanner setup
  • Assist with firmware update issues

• Fill in for manager when needed

Happiness Engineer (Sept 2017 - May 2022)

Tier 1 Tech Support

• Provide technical support over the phone and ticket system for Tier 1 issues

  • Assist with printer/scanner setup

• Assist with computer building and testing with hardware team

• Update documenation such as...

  • Upgrading OS and install software
  • Using their new desktop, laptop
  • Using new software such as replacements for Microsoft Office